Create AI draft reply for updated support records

You flag a support record with a customer message, leaving agents without a drafted reply for triage. The workflow adds an AI draft reply to the record so agents can review and send it same day.

Overview

When support items sit flagged without replies, response SLAs slip and customers wait unnecessarily. This flow injects reviewed AI draft replies directly into the record so agents can approve and respond the same day, restoring timely outreach and preserving context for handoffs.