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Create a triage ticket from uploaded mail files

Create a triage ticket from uploaded mail files

Mail PDFs in your shared drive lack triage context and deadlines, delaying billing follow-up. It files a ticket with the attachment and a next-business-day due date so agents can triage immediately.

Create a triage ticket from uploaded mail files

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Overview

Untriaged mail files create hidden work for payment ops and slow billing processes. This flow converts every upload into a ticket with the file, context, and a next-business-day deadline so agents can triage and resolve cases same day. That reduces follow-up lag and keeps billing on schedule.

Create a triage ticket from uploaded mail files