Create a support ticket from neutral feedback submissions

Your neutral survey responses arrive without a tracked case, leaving agents without context for timely follow-up. This creates a ticket so agents can contact users and close feedback within 24 hours.

Overview

Neutral feedback often contains clues to friction that agents can't act on without a ticket; routing these responses into your support system turns passive feedback into action. This flow gives agents context-rich tickets and enables outreach within 24 hours, closing the feedback loop and protecting retention.