Create a support case from tagged customer conversation
Create a support case from tagged customer conversation
Your tech support chats sit in messaging without ticket records, preventing timely triage and SLA tracking. Create CRM cases with full conversation context so agents can triage and meet SLAs same day.
Overview
Stop critical tech chats from living only in messaging and turning into untriaged work — convert tagged customer conversations into CRM cases so support managers get triage-ready tickets with full context. Agents can act faster and meet SLAs the same day.