Create a qualified contact from inbound webhook conversations
Create a qualified contact from inbound webhook conversations
Your inbound SMS replies and webhook leads arrive without a tracked contact or conversation context. You get an updated contact and assistant transcript for fast follow-up within minutes.
Overview
Inbound SMS and webhook replies often arrive without a tracked contact or history, forcing agents to recreate context and delaying callbacks. This workflow converts those replies into enriched contacts with the assistant transcript attached, so support ops and sales can follow up within minutes and keep SLAs tight.