Consumer services: keep agent busy lights accurate now

Support agents in consumer services lose availability when busy lights stay on, causing handoffs to stall. This flow clears the desk light after calls so owners get clearer coverage.

Overview

Support agents risk stalled handoffs and poor customer experience when desk lights misreport availability. This workflow flips desk lights to available at call end and notifies owners, eliminating ambiguity so handoffs happen faster and coverage stays clear.

Notable Features

Set desk light to available
Detect call end events
Notify owners of coverage