Consumer services engineers: eliminate glass/tire noise from queue

Engineers see glass-only and tires-only incidents clogging the main queue, causing misprioritized repairs. A daily scheduled job moves those to a dedicated log so engineers prioritize critical cases.

Overview

Minor glass-only and tires-only incidents distract engineering and slow critical repairs, risking poor customer experiences. This workflow moves those single-party cases into a searchable log and clears the main queue so engineers get shorter triage cycles and clearer priorities.

Notable Features

Identify single-party incidents automatically
Create consolidated single-party incident log
Remove entries from main incidents list