Construction customer relations: send payment requests after pickups

Director of customer relations at construction firms misses payments when pickups show damage or missing parts, creating invoicing gaps and cashflow risk. Notify customers via SMS and email to pay.

Overview

Uncollected fees from damaged or incomplete pickups create invoicing gaps and strain project budgets in construction. This workflow sends SMS and email payment requests when pickups are flagged, shifting support from manual chasing to confirming collections. The result is faster customer prompts and far fewer manual follow-ups.

Notable Features

Send SMS payment requests
Email customers with payment link
Flag declined payments for follow-up