Community directors keep certification emails updated in CRM
Community directors keep certification emails updated in CRM
Community directors miss certification emails on new sign-ups, causing certificates to go to wrong addresses. This ensures support sends certificates reliably and community ops have an audit trail.
Overview
Missed alternate certification emails create failed deliveries and extra support work for community operations. By writing the submitted cert email to the contact and logging each sign-up, this flow guarantees reliable certificate delivery and provides a searchable audit trail for support.
Notable Features
- Add alternate certification email to contact
- Log every sign-up in spreadsheet
- Notify support when email missing