Community directors: alert moderators on answered questions
Community directors: alert moderators on answered questions
Support ops miss marked-as-answered threads, so closures get overlooked. Post alerts to the right community channel when status flips to answered, so moderators close threads and prevent open issues.
Overview
Answered questions that go unseen create moderation gaps and missed follow-ups for community directors and support ops. This workflow posts every answered status to the correct channel and logs the change so moderators can close threads and owners stay accountable. The result is clearer handoffs, fewer overlooked closures, and a tighter moderation process.
Notable Features
- Post alerts to community channels
- Tag moderators for follow-up
- Record status changes for auditing