COOs: Notify requesters and staff when needs close

COOs watch closed requests go unnoticed, causing repeated follow-ups and unhappy requesters. Send closure details to submitters and ops so requesters get confirmation and staff record delivery.

Overview

Uncommunicated closures create repeat work and dissatisfied requesters—risks COOs can't ignore. This workflow ensures every closed row triggers a confirmation to the submitter and an internal record for ops, eliminating missed confirmations and keeping delivery evidence in one place. The result is faster handoffs, documented closures, and fewer repeat inquiries.

Notable Features

Send closure confirmations to submitters
Alert internal ops and support staff
Attach delivery notes to records