Co-founder: keep software support shifts covered and aligned

Support agents miss handoffs when calendar alerts fail, leaving customers waiting. Shift-start alerts notify agents and managers in their channel, ensuring continuous coverage.

Overview

Missed shift handoffs create coverage gaps that leave software users waiting and risk churn. This workflow routes calendar shift starts to support channels so agents and managers see handoff details immediately, eliminating coverage gaps and driving faster responses that teams notice in daily operations.

Notable Features

Send shift-start alerts to channels
Notify managers and on-duty agents
Attach shift details and links