CMOs: keep sourcing informed of incoming agent calls

Operations coordinators miss agent call requests, leaving sourcing blind and audits incomplete. It logs requests to a central sheet and alerts sourcing so coordinators act with a clear audit trail.

Overview

Agent call requests that go unlogged create sourcing blind spots and audit gaps that threaten SLA adherence and client satisfaction. This workflow centralizes every request into a single log and notifies the sourcing channel, giving ops a clear audit trail and far fewer missed follow-ups.

Notable Features

Log requests to central spreadsheet
Post channel alerts for sourcing
Attach requester email and links