Close tickets past schedule when no appointment exists

Your tickets scheduled past their date with no appointment remain open, cluttering queues and wasting triage time. Close and tag those tickets automatically to keep queues accurate same day.

Overview

If support queues are bloated with past-scheduled tickets, agents waste time triaging inactive cases and SLA focus drifts. This flow closes and tags those tickets when no appointment exists, delivering cleaner queues and same-day reduction in manual cleanup.