Close on-hold support tickets after cancellation form submission
Close on-hold support tickets after cancellation form submission
On-hold patient tickets linger after a cancellation form is submitted, causing duplicate outreach. Resolve matching on-hold tickets automatically so coordinators close them same day.
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Overview
Eliminate duplicate outreach by automatically closing on-hold tickets when a patient submits a cancellation form. That reduces queue clutter and frees medical support associates to focus on active cases, with matching tickets closed same day.