Close inactive chat conversations after 24 hours for reps
Close inactive chat conversations after 24 hours for reps
When outgoing chat messages go unanswered, your support inbox fills with stale threads and reps waste time on inactive conversations. That lets reps prioritize active customers the same day.
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Overview
Unanswered messaging threads clutter queues and pull reps away from active customers. This closes inactive chat conversations after 24 hours so leaders can reduce inbox noise and ensure reps focus on customers the same day.