Close brief internet outage tickets to prevent churn
Close brief internet outage tickets to prevent churn
Your internet-down tickets create noisy, short incidents that distract on-call engineers. The workflow closes brief outages so your team stays focused within the hour.
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Overview
Transient internet outages often create noisy, low-value tickets that pull on-call engineers away from real incidents. This workflow closes brief outage tickets that resolve inside a configurable window, reducing ticket churn and freeing technicians to focus on persistent issues within the hour.