Clinical ops: never miss web contact form messages

Clinical ops managers monitoring chat miss web contact submissions and attached files, causing delayed triage and overlooked learner issues. Email alerts deliver links to support enabling faster triage.

Overview

Missed web contact messages leave learners waiting and create triage gaps that risk course completion and satisfaction. Route every web-submitted message and file to the clinical support inbox so agents can triage promptly, eliminating overlooked inquiries and improving learner experience.

Notable Features

Forward chat messages to email
Attach file links to notifications
Flag urgent messages for triage