Clinical engineering alerts when incoming records can't be matched

Clinical engineers and ops receive webhooks for unmatched patient records, creating unlinked records and delayed follow-up. Alerts go to clinical ops and engineers to link patients quickly.

Overview

Unmatched patient records create unlinked cases that delay follow-up and risk care continuity. This workflow routes webhook failures to clinical engineering and clinical ops, opens assignment tickets, and logs each case so manual matching happens reliably and missed follow-ups are eliminated.

Notable Features

Notify clinical and engineering staff
Include patient identifiers and details
Create ticket for manual matching