Clear stale follow-up flags from messaging records nightly
Clear stale follow-up flags from messaging records nightly
Your messaging records with lingering follow-up flags clutter the triage view and slow agent responses. The workflow clears the flag after one day so your team sees an accurate queue within 24 hours.
Overview
Lingering follow-up flags bloat your triage queue and waste agent time triaging stale items. This clears aged flags automatically after one day, giving support ops and agents an accurate queue within 24 hours.