Clear previous NPS responses from the user profile
Clear previous NPS responses from the user profile
Your NPS responses and tags become inconsistent when a user restarts a survey, causing incorrect follow-up. Clear prior answers and tags so success managers can act on fresh feedback within minutes.
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Overview
Stale NPS answers and leftover tags leave profiles misleading and slow down your customer success follow-up. This flow clears old NPS fields and removes legacy tags automatically, so success managers work from fresh feedback within minutes.