Classify new product reviews and update review records

Your customer reviews arrive without sentiment tags, so agents can't prioritize complaints or spot product trends. Sentiment is appended to each review record so you can triage and reply same day.

Overview

Incoming reviews often hide urgent product or fulfillment issues and slow down agent response; this flow classifies sentiment and writes it back to each review record. That means your support staff can spot and act on negative feedback same day, reducing escalations and improving customer follow-up.