Classify incoming support tickets and tag for triage

You get support tickets without clear categorization, which slows agent triage and builds backlog. The automation tags and annotates tickets so agents can route and respond within minutes.

Overview

Manual triage wastes engineer time and causes inconsistent tagging across queues; this flow applies AI labels and appends private reasoning so triage coordinators get normalized context immediately. That means faster routing, fewer handoffs, and visible prioritization within minutes of ticket creation.