Classify and summarize incoming chat messages for triage

Your chat and form messages arrive unstructured, forcing manual classification and slowing response. You get concise classifications and summaries so tickets are routed faster same day.

Overview

Unstructured chat and form messages force agents to read every message before triage, slowing responses and risking SLA slips. This workflow classifies and summarizes each message into a structured output so operations can route and resolve inquiries the same day.