Civic orgs: Convert flagged messages into trust and safety tasks

Customer experience ops see flagged channel messages about suspicious profiles, letting spam bots linger and erode member trust. It creates trust and safety tickets so ops can act.

Overview

Civic organizations risk member trust when spam bots go unchecked; customer experience ops need reliable triage. This workflow converts every flagged message into a Trust & Safety ticket and alerts responders, so manual triage stops and teams report faster response times.

Notable Features

Create trust and safety tickets
Attach message text and links
Notify ops Slack or email