Civic ops: prevent interview no-shows with SMS reminders

Director of operations sees late or missed interview attendees derail intake and burden staff. SMS reminders before interviews get confirmations and deliver meeting details to participants.

Overview

Missed or late interview attendees disrupt intake schedules and waste interviewer time. This workflow uses scheduled SMS reminders to capture confirmations and deliver meeting details, reducing day-of chaos and giving operations clear delivery logs that teams report help cut down on last-minute rescheduling.

Notable Features

Send SMS before each interview
Include meeting link or location
Log reminder activity in CRM