CEO: log secret-shopper scores to central and location

Marketing CEOs lose sight of quality when secret-shopper forms are missed, risking bad guest experiences. It records scores and writes averages to central and per-location sheets so managers act.

Overview

Missing secret-shopper responses hide location issues and risk poor guest experience and brand trust. This workflow centralizes every response and publishes per-location averages so managers see performance and take corrective action without manual chasing.

Notable Features

Capture every secret-shopper submission
Calculate per-location average scores
Add results to central spreadsheet