Centralize QA scoring and rollups for operations visibility

Operations coordinators lose QA insights when form submissions go unrecorded, causing coaching gaps. It logs standardized QA scores into a single rollup sheet for immediate leadership visibility.

Overview

Unrecorded QA forms create coaching blindspots and let performance issues fester. This workflow converts form answers into standardized section and final scores, logs every submission to a central rollup, and sends alerts for low scores so operations leaders get timely visibility and coaching can start sooner.

Notable Features

Calculate weighted documentation and CE scores
Append results to central rollup sheet
Notify ops when low final score