Celebrate top support agents with instant praise notifications
Celebrate top support agents with instant praise notifications
Support managers miss positive CSAT comments, leaving high-performers unrecognized and morale low. It forwards CSAT praise to a recognition channel so managers surface wins quickly and boost coaching.
Overview
Support managers lose morale and coaching opportunities when positive CSAT goes unseen. This workflow surfaces customer praise into a recognition channel so managers can highlight wins quickly and turn praise into coaching moments and stronger agent engagement.
Notable Features
- Post praise to recognition channel
- Tag agent in channel messages
- Include CSAT comment and score