CEOs: Ensure support tasks include triage metadata at creation

Support agents get new tasks with missing triage metadata, causing misrouting and SLA risk. It sets task custom fields on creation so agents see priority and category and route tickets faster.

Overview

Missed triage tags leave tickets misrouted and create SLA exposure for support leaders. This workflow populates task custom fields at creation and notifies agents, eliminating manual tagging and ensuring faster, more accurate routing — support managers report cleaner ticket data and quicker assignments.

Notable Features

Populate triage fields on creation
Apply priority and category tags
Notify agents about urgent tickets