Care coordinators: prevent missed wellbeing check-ins with calls

Care coordinators miss overdue wellbeing tasks when users disengage, causing unmet needs. Trigger an outbound voice call on missed-task webhooks so coordinators can re-engage users.

Overview

Missed outreach lets unmet needs escalate and creates risk for care programs. This workflow places an outbound voice call when a missed-task webhook appears, surfacing support needs so care coordinators can re-engage users and reduce missed follow-ups.

Notable Features

Place automated wellbeing voice calls
Log call outcomes to user records
Notify coordinators on failed calls