Capture shipment claims and assign support tickets fast

Support agents receive shipment-issue forms missing key details and attachments, causing triage delays and escalations. Tickets include claim fields and uploaded files, so agents begin triage quickly.

Overview

Support agents waste time chasing attachments and incomplete shipment claims, increasing escalations and SLA risk. This workflow turns every form into a fully populated ticket with archived files and channel alerts, eliminating manual handoffs so agents start triage immediately. The result is faster triage, clearer audit trails, and fewer missed follow-ups.

Notable Features

Create support tickets from submissions
Store uploaded files in folders
Alert agents with ticket summary