Capture satisfaction from vocational education cases upon closure

Marketing ops miss fresh satisfaction feedback when vocational education cases close, leaving product and comms blind to outcomes. Send post-resolution surveys to capture feedback while it's fresh.

Overview

Missed feedback leaves marketing and support blind to customer outcomes. This workflow triggers surveys as cases close so marketing ops and support capture satisfaction while interactions are fresh, eliminating missed follow-ups and giving product teams clear signals to act on.

Notable Features

Send surveys after case closure
Personalize survey with case details
Add responses to contact record