Capture public reviews for marketing coordinators

Marketing coordinators miss public reviews buried on platforms, causing unmanaged feedback and brand reputation gaps. So social teams respond quickly and managers track sentiment.

Overview

Untracked public reviews create blind spots that damage brand perception and campaign insight. This workflow captures every review into your CRM and routes it to the right social manager, eliminating missed responses and creating a single source of truth. Customers report faster response times and zero missed follow-ups.

Notable Features

Create CRM review records automatically
Assign reviews to account owners
Notify social managers on new reviews