Capture post-payment feedback so support agents act faster

Support agents miss feedback when payments post without a survey, letting issues go unchecked. Send a one-minute SMS or email survey after payments post, capturing feedback for quick triage.

Overview

Payment events often leave support teams blind to immediate service issues, risking unresolved problems after purchase. This workflow captures fresh feedback via one-minute SMS or email surveys and routes concerning replies straight into support queues, eliminating missed follow-ups and surfacing issues for rapid triage.

Notable Features

Send SMS or email surveys
Personalize links and messages
Route responses to support queues