Capture post-offboarding NPS into analytics for support teams

Support agents miss post-offboarding NPS when submissions go unlogged, leaving churn causes unknown. This logs each response into central analytics so teams can segment respondents and prioritize outreach.

Overview

Unrecorded post-offboarding NPS lets churn reasons slip through and leaves support guessing which customers need attention. This workflow captures every submission into your analytics store and flags at-risk feedback so support and product can prioritize outreach, resulting in zero missed follow-ups and clearer churn drivers.

Notable Features

Record each NPS submission centrally
Classify respondents into promoter, passive, detractor
Flag high-risk churn responses for follow-up