Capture loading reactions so support ops avoid duplicate work

Support ops miss messages marked with a loading reaction, causing overlooked tickets. It logs those flags to a shared support sheet so ops track in-progress items and prevent duplicate follow-ups.

Overview

Support ops risk SLA breaches and duplicated work when in-progress messages go untracked. This workflow turns ephemeral loading reactions into tracked items in a shared sheet so agents start work reliably and avoid duplicate follow-ups. Customers report faster response times and zero missed follow-ups.

Notable Features

Log loading reactions as records
Add entries to shared tracking sheet
Notify owners of in-progress items