Capture Help Center feedback for faster content updates

Support agents lose Help Center survey responses when they're not recorded, leaving article impact unclear. This logs every response to a central sheet so managers act on positive feedback faster.

Overview

Support agents miss valuable article feedback when survey responses aren't recorded, delaying content improvements and letting praise go unnoticed. This workflow funnels every Help Center response into a single reporting sheet so managers spot trending praise and prioritize updates, enabling faster content decisions and clearer reporting.

Notable Features

Log each survey response
Route positive feedback to sheet
Highlight trending article comments