Capture forum help posts as structured product feedback
Capture forum help posts as structured product feedback
Product managers lose user signals when 'get-help' forum posts go unlogged, hiding bugs and feature requests. Capture each post as a searchable feedback entry so product and research can prioritize.
Overview
Product managers miss roadmap signals when forum help posts go unlogged. This workflow captures every 'get-help' post as a searchable feedback entry, eliminating manual transcription and giving product and research a single source of truth so prioritization happens faster and missed insights are eliminated.
Notable Features
- Create searchable feedback entries
- Tag posts by topic and sentiment
- Notify product owners of posts