Capture certificate numbers into ticket subjects for agents

Support agents miss certificate numbers in unassigned tickets, causing misrouted post-purchase inquiries. It inserts the certificate into the subject and follow-up so agents route cases faster.

Overview

Missed certificate numbers leave post-purchase inquiries misrouted and risk SLA breaches. This workflow surfaces certificate IDs in the ticket subject and follow-up field so support agents instantly spot and route post-purchase cases, eliminating manual hunting and reducing handoff delays.

Notable Features

Extract certificate numbers from tickets
Update ticket subject and follow-up
Flag unassigned post-purchase inquiries