Capture cancel feedback for surgeons, start retention now

Plastic surgeon project managers miss cancellation feedback in forms, leaving churn reasons unrecorded. It captures cancellations into a central table and flags accounts so customer success can begin outreach.

Overview

Unrecorded cancellations leave customer success blind to churn drivers and delay retention outreach, risking patient relationships. This workflow captures each cancellation and feedback into a single source and flags accounts for customer success to begin retention outreach.

Notable Features

Create centralized cancellation records
Flag subscriptions for retention follow-up
Notify customer success instantly