Capture after-hours client texts as billable time entries

Operations coordinators miss after-hours client texts, causing invoicing gaps and client disputes. This logs each SMS as a billable matter time entry so billing receives invoicing-ready records.

Overview

Missed after-hours texts create invoicing gaps and increase the risk of disputed charges. This workflow captures every client SMS and logs it to the correct matter so operations and billing always have invoicing-ready records and zero missed billable communications.

Notable Features

Capture SMS into matter timelines
Match messages to correct matter
Create invoicing-ready time entries