Cancel trial subs from webhook requests and notify billing
Cancel trial subs from webhook requests and notify billing
Your subscription cancellation requests arrive via webhook without verified customer or subscription context, causing billing to continue and frustrating members. Cancels processed and staff alerted.
Workflow preview:
Zap details:
Overview
When cancellation requests arrive unverified, billing keeps charging and customers get frustrated. This flow validates requests, cancels qualifying subscriptions, and alerts billing and program coordinators so charges stop and staff can act same day.