Call on-call support when a labeled support email arrives

Your labeled support emails go unread outside shift, delaying incident triage and lab sample processing. Alerts reach on-call staff by phone, enabling faster triage within minutes.

Overview

When support-labeled emails arrive outside normal hours, sample processing and incident response can stall. This flow finds the active shift owner, looks up their phone, and places a call so incidents reach responders within minutes for faster triage.