Calculate email response time and update tracking sheet
Calculate email response time and update tracking sheet
Your sheet lacks business-hours reply times, so campaign managers miss SLA visibility. Get HH:MM business-hours response times added to each row so you can prioritize replies same day.
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Overview
When campaign replies land outside business hours, SLA visibility disappears and prioritization stalls; this flow calculates business-hours HH:MM response times and writes them back to your tracking sheet. That gives marketing ops and campaign managers clear SLA data and same-day triage capability.