Calculate and update elapsed hours on notification records
Calculate and update elapsed hours on notification records
Your notification records lack duration values when start or end times change, leaving triage without context. Get elapsed hours on each record for faster triage and same-day reporting.
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Overview
Missing duration values slow incident response and obscure SLA performance. This flow calculates the hours between start and end timestamps and writes the result back to each notification record so IT operators see accurate durations within minutes for same-day triage and reporting.