Business owners: turn low NPS comments into tickets

Support agents miss NPS detractor comments, risking churn. This workflow converts low-score NPS comments into tickets so agents prioritize outreach and prevent escalation.

Overview

Untriaged detractor feedback erodes revenue and reputation for your business. This workflow makes every low-score NPS comment a support ticket so agents can prioritize outreach, prevent escalation, and achieve zero missed follow-ups. Teams report faster response times and clearer issue context, turning feedback into recovery opportunities.

Notable Features

Create tickets from low NPS
Attach survey comments and email
Flag tickets for urgent follow-up