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Business owners: triage unmatched test results and close gaps

Business owners: triage unmatched test results and close gaps

Business owners get test results with no matching adjuster, creating untracked cases. Alerts notify admins of unmatched results to triage roster gaps promptly.

Business owners: triage unmatched test results and close gaps

Overview

Unmatched test results create blind spots that erode roster accuracy and complicate reporting. This workflow routes every unmatched result to admins and creates triage tasks so gaps are surfaced and closed. Customers report faster handoffs and zero missed follow-ups.

Notable Features

  • Notify admins on unmatched results
  • Create triage tasks for admins
  • Log unmatched cases in spreadsheet

Business owners: triage unmatched test results and close gaps