Business owners stop negative reviews from going live

Business owners risk reputation when non-five-star reviews go unflagged. AI drafts replies and notifies ops and support for human approval before posting, preventing public escalation.

Overview

Negative reviews left unaddressed erode customer trust and put revenue at risk. This workflow routes every non-five-star review to ops and support with an AI-drafted reply ready for human approval, preventing public escalations and keeping your brand voice consistent.

Notable Features

Flag non-five-star reviews for ops
Draft AI reply for human edit
Post suggested reply to review channel