Business owners: route inbound customer SMS to queues
Business owners: route inbound customer SMS to queues
Support agents lose inbound SMS when sender numbers are misrouted, risking SLA breaches. It routes and standardizes SMS by sender to the right endpoint so support starts processing immediately.
Overview
Misrouted SMS creates SLA risk and frustrates customers. This workflow routes and standardizes inbound texts by sender so support agents begin processing reliably, eliminating missed follow-ups and manual triage.
Notable Features
- Route SMS by sender number
- Format phone numbers consistently
- Forward messages to processing endpoint